You may modify your account and profile information at any time:
- Click on “My Account” at the top of your Consultant’s Personal Website.
- After you log in, click “My Scentsy Club” to view your upcoming shipments and/or edit your subscription.
Please note: There is a 10-day blackout period prior to the process-for-shipping date when subscriptions may no longer be modified. Email reminders are sent to ensure you have the opportunity to make changes prior to the blackout period. If you modify an existing subscription order within 10 days of your next shipment date, those changes will be applied to the next available subscription shipment.
You may also remove or skip an individual item or the entire order at any time. Please note that if you cancel an order that includes an Always Get My Bar fragrance, that cancellation counts as a skip according to the Always Get My Bar rules.
If I remove a Scentsy Bar from my subscription, can I add it back?
Yes, if the bar is a currently available fragrance, it may be removed and added back at any time. If a discontinued bar is in your subscription through the Always Get My Bar perk, you may reduce the quantity of bars ordered, but if you remove the bar entirely from your subscription, it may not be added back unless it becomes available for sale again. Total quantity and delivery frequency of a discontinued bar may be decreased, but not increased.
What if the credit card associated with a Scentsy Club subscription is about to expire?
Scentsy will email the subscriber to let them know they need to update their payment information.
What happens if my credit card is declined?
If your credit card is declined, we will email you after each processing attempt. We will try to process the order two more times (24 hours apart). Once you update your billing information and the payment is processed successfully, the order will ship immediately. If your credit card is declined three consecutive times, Scentsy Club will skip the shipment and it will count as a skip. If the shipment in question includes an Always Get My Bar fragrance, that counts as a skip according to the Always Get My Bar rules.